How do I change or reset my password?
1. Click on the Account tab in the bottom right hand corner
2. Click Change Password
3. Enter Current and New Passwords
4. Click “Change Password” to confirm

How do I change the name of the manufacturer?
1. Click on the Account tab in the bottom right hand corner
2. Click Profile
3. Enter Name
4. Click “Save Profile” to confirm

Does the transfer expire?
Transfers expire after 30 days. Please ensure to accept all transfers within the time frame.

What should I do if I entered the wrong email address for the recipient?
Don’t worry - users are only able to accept the item if they scan the validator. Contact LUXXFOLIO customer service for assistance at our contact page.

Can I add back the returned item?
Contact LUXXFOLIO customer service for assistance at our contact page.